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Home / Expertise / Community management
Your customers look for you on Facebook, Instagram, TikTok and LinkedIn, then put their questions to ChatGPT. Web First Rank, a community management agency founded in 2009 in Hammamet, runs your social networks, answers your community and turns attention into enquiries. AI prepares, our consultants decide.
A community management agency runs a company's social media accounts: it defines the editorial line, creates the content, publishes, answers comments and messages, moderates the community and measures the results. Web First Rank, founded in 2009 in Hammamet, does this work for companies in Tunisia and France.
Community management animates and retains a brand's community day to day. Social media marketing adds campaigns, often paid, to reach commercial goals. The two complement each other: without animation, advertising speaks to an empty page; without campaigns, a community grows slowly.
To go further: what a community manager does, which social networks to choose and AI-driven digital marketing.
If one of them sounds like you, the free diagnostic will tell you where to start.
Three posts in January, nothing in February, then a burst before a promotion: the audience gets used to your absence and expects nothing from you.
Our answer: an editorial calendar validated every month and kept, at a realistic pace for your business.
The posts are liked but lead neither to your site nor to your messages: the number of followers grows, the number of contacts does not.
Our answer: content and campaigns tied to an enquiry goal, measured by messages received and cost per enquiry.
A question left unanswered, a negative review ignored: the community, and the future customers who are watching, draw a conclusion.
Our answer: steady moderation, reply rules validated with you and a plan for sensitive moments.
Sound familiar? The free diagnostic tells you where to start.
Request my free diagnosticRunning your social networks follows a five-step loop, repeated every month, with a calendar you validate before anything is published.
Analysis of your accounts, your audience and your direct competitors, then choice of networks and tone.
Visuals, texts and short videos designed for your brand, in French, Arabic or English.
Calendar validated by you, posts at the right moments, paid campaigns launched when they serve a goal.
Answers to comments and messages following rules validated with you, an alert before any sensitive topic.
Reading of reach, engagement, messages and enquiries received, then adjustment of the following month.
Example of an organisation, to adapt to your package and your business: the real calendar is validated with you.
Each service can be taken alone or combined in a package. Here is the essentials of what we do for you.
A clear editorial line: tone, pace, themes and targets. The right person, at the right time, on the right network.
Visuals, GIFs, videos, photo and video shoots, designed to capture attention and strengthen your brand identity.
Reels and videos for TikTok, written to be found and watched to the end.
Answers to comments and messages, review handling, monitoring of what is said about your brand.
Contests suited to your goals to energise the community, without losing sight of enquiries.
Sponsored campaigns designed, optimised and tracked on Facebook, Instagram, LinkedIn and TikTok.
Automatic answers to frequent questions in messaging, handing over to a person for the rest.
A readable dashboard and content written to be found in the search of social networks and of AI engines.
Each network has its role. We choose with you the ones that serve your goal, rather than being everywhere.
Local awareness, communities and groups, events, messaging with customers.
Brand image, short videos, stories, relationship with a visual audience.
Short videos, discovery by a young audience, trends and creators.
Relations between companies, recruitment, your teams' expertise.
Long videos and tutorials, keyword search, lasting content.
Social networks also work as search engines: keywords in captions, video subtitles, descriptions. We write each piece of content to be found, not just seen. Read also what GEO is.
A community management engagement at Web First Rank follows four milestones. At day 7, you receive the audit of your accounts and a calendar to validate. At day 30, the posts are live with a dashboard. At day 90, the first results are measured. At month 12, an annual review consolidates the results and prepares the following year.
Audit of the profiles, benchmark of your direct competitors, editorial line workshop, first-month calendar to validate.
First posts live, moderation under way, tracking dashboard and first monthly review.
Reach, engagement, messages and enquiries received; adjustment of the following quarter's plan.
Consolidated results, what worked, plan for the following year.
Community management is judged on indicators tied to the business: useful reach, engagement rate, messages and enquiries received, cost per enquiry for paid campaigns. The number of followers is not enough. The first effects generally appear within a few weeks; an active community and regular enquiries take several months.
Web First Rank has supported SMEs and brands in Tunisia and France since 2009, and has received five awards at the Tunisia Digital Awards, in 2017, 2019 and 2026. Community management case studies are published with our clients' agreement.
A client describes the support received in SEO and content writing. Watch the video testimonial. Read also the story of the 2026 double award and our work.
Your brand, your networks, your goals: let's talk with a consultant.
Request my free diagnosticEach package is quoted according to your networks, your business and your goals. Options are taken à la carte, and you can change package every quarter.
Where are you today?
Recommended for you
Package 1, to launch
Launch your social presence.
Networks covered: 1 platform.
The part played by AI: monitoring and first drafts of texts, corrected and validated by your consultant.
Goal at 90 days: a calendar kept and accounts up to date.
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Package 2, to grow
Strengthen awareness.
Networks covered: 3 platforms.
The part played by AI: monitoring, performance analysis and first drafts of content, validated by your consultant.
Goal at 90 days: a community that answers and campaigns under way.
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Package 3, to convert
Grow the community and the enquiries.
Networks covered: 3 platforms.
The part played by AI: tracking of mentions of your brand in AI engines and monitoring of competitors, validated by your consultant.
Goal at 90 days: enquiries received through the networks, measured.
All three packages include the starting audit, a lead consultant and access to your dashboard.
Web First Rank is a community management and digital marketing agency founded in 2009 in Hammamet. It has supported 1,000 projects since its creation, in SEO, online advertising, social networks, web creation and video.
Each package includes two dedicated consultants: a community manager and a designer. Discover our team, our agency, the community manager training and our work.
Every page, every piece of content and every link is approved by a named consultant, someone you know and can reach.
AI prepares the first drafts and detects anomalies. A consultant corrects them, then signs them.
We tell you what was produced with AI and what was approved by a person.
Every month, one review brings together the results and the decisions. We do not promise a position: we show what was done and what it produced.
Enter your page or your site and your goal. A consultant analyses your accounts, your audience, your content and your direct competitors.
Avenue Hedi Ouali, 8050 Hammamet. (+216) 31 445 411, hello@webfirstrank.com
A community manager animates, moderates and grows a brand's community on social networks. They carry the brand's voice, answer messages, stimulate engagement and help retain customers. An agency puts a team at your disposal: community manager, designer, videographer.
Community management animates and moderates the community day to day. Social media marketing adds campaigns to reach commercial goals. Social advertising means paid campaigns on the networks. The three are combined in our packages, according to your goal.
The first effects (regularity, visibility, engagement) generally appear from 4 to 6 weeks. For an active community and regular enquiries, allow 3 to 6 months. We measure at day 90 then at month 12, without promising a number of followers.
It depends on your target and your goal: Facebook and Instagram for the general public, TikTok for a young audience, LinkedIn for businesses, YouTube for lasting content. We analyse your market before choosing, rather than being everywhere.
Your consultant answers following reply rules validated with you. For a negative comment or a sensitive topic, they alert you before answering and propose a reply that you validate.
Yes: visuals, videos, animations and photo and video shoots are designed by our in-house team of designers, motion designers and videographers, to keep the quality and consistency of your brand.
Yes. We design, optimise and track your campaigns on Facebook, Instagram, LinkedIn and TikTok. The PRESENCE and GOLD packages include some; the LIGHT package can add them on quote. We test before announcing a return.
With indicators tied to the business: useful reach, engagement rate, messages and enquiries received, cost per enquiry. We also track mentions of your brand in AI engines. A commented report is delivered every 15 days depending on the package.
Yes: we run your networks in French, Arabic and English, with content adapted to each market rather than translated word for word. Campaigns can target Tunisia, France or both.
Yes, if you want to bring part of the work in-house: see our community manager training, or ask us for tailored sessions for your team.
Fill in the free diagnostic form or call us. A consultant analyses your accounts, then presents within 7 days an audit, a sample calendar and three priorities. You then decide on the package.
Enter your page or your site and your goal. A consultant analyses your accounts, your audience and your competitors, then shows you where to start.
Request my free diagnosticWeb First RankAnimation plan
Layout example: your calendar is validated with you.
Day 7Audit and calendarDay 30Posts live, dashboardDay 90First measured resultsMonth 12Annual review
